Return Policy

RETURN POLICY

London Crafts

Returns accepted within 30 days of receipt. Return shipping costs are paid by the customer. Returns are sent to our central warehouse in Asia.

30 days — Return window 14 days — Right to cancel Paid by the customer — Return shipping

RETURNS ARE NOT FREE — SHIPPING CHARGES APPLY

RETURN POLICY

Can I return my order?

Yes, you can. If you are not satisfied with the items you ordered, you may return them within 30 days of receipt. For a return to be accepted, the order must meet all of the following conditions:

  1. The order still contains all the relevant parts and components, and the packaging arrived exactly as the product did.
  2. Normal handling of the product is evident. Damage resulting from careless handling is excluded.
  3. Products for which hygiene is important have been properly cleaned before the return process begins.
  4. Any product defect was identified immediately after receipt.
  5. We reserve the right to charge the customer for return shipping costs.
  6. The return will be processed within 7 working days. If the conditions are met, it will be formally acknowledged within that period.

We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of ours.

HOW TO RETURN YOUR ORDER

If your order meets the conditions above, follow the steps below to start the return process:

1. Email — Send an email to info@london-crafts.co.uk with the subject line "Return Request".

2. Information — Make sure the email contains: the order number, the reason for the return request, a photo of the product if it is damaged, the customer's first and last name, and the customer's address.

3. Wait — We will contact you and provide the correct return address. Do not send the product back to the sender — wait for the return address we give you.

4. Shipping — The customer is responsible for the cost of returning the product to our central warehouse in Asia.

NEVER send a return to the sender — always wait for the return address we provide.

A. CANCELLATION TERMS — RIGHT TO CANCEL

Consumers have a right to cancel in accordance with the following provisions, where the consumer is an individual entering into a legal transaction for purposes that are primarily outside their trade, business or profession. These rights are in addition to your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, which are not affected by this policy.

Cancellation Period

Cancellation period: 14 DAYS from the day on which you, or a third party named by you, received the last of the goods.

Because we work with a fully automated system, orders are processed immediately after they are placed. It is therefore not possible to interrupt the dispatch process before delivery. A refund is not possible after receipt of the goods unless the goods are returned.

To exercise your right to cancel, you must inform us, London Crafts, by a clear statement (for example, by email) of your decision to cancel this contract. The cancellation is completed when we receive the goods. The cost of returning the goods is borne by the buyer.

Orders in Transit

As our products are shipped from Asia, longer transit times may occur which are outside our control. If the goods are already on their way, cancellation is not possible. Please wait until you receive the goods and then return them. You may inform us of your cancellation in advance.

To ensure the fastest possible return, we ask you to send us proof of postage as soon as the product has been sent back.

Consequences of Cancellation

What we refund: All payments received, except for supplementary delivery charges. Refunds are issued within a maximum of 14 days, using the same payment method you used.

What we do NOT refund: Return shipping costs, supplementary delivery charges (where a more expensive delivery method was chosen), and damage caused by improper handling.

The refund is processed after the goods have been received and checked.

ALL RETURNS ARE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.